Return Policy

At Harbansh Dairy, we take utmost care in packaging and delivering our dairy products to ensure they reach you in perfect condition. However, due to the sensitive nature of perishable goods, we have a clear and fair policy regarding leaks and damages.

1. Eligibility for Return/Replacement
Returns or replacements are applicable only in the following cases:

• Product received is leaking, damaged, or tampered at the time of delivery
• Packaging is visibly broken or compromised
• Product quality is affected due to transit damage

2. Mandatory Proof Requirement
To process any claim, customers must:

• Record a clear unboxing video at the time of opening the package
• Ensure the video shows the sealed package, label, and issue clearly
• Claims without proper video proof may not be accepted

3. Reporting Timeline

• Any issue must be reported within 24 hours of delivery
• Complaints raised after this timeframe may not be eligible for resolution due to the perishable nature of dairy products

4. Resolution Process
Once the issue is verified:

• A replacement of the affected product will be provided, or
• A store credit/refund may be issued, depending on the situation

5. Non-Returnable Conditions
Due to hygiene and safety standards, we do not accept returns in the following cases:

• Product has been opened, used, or partially consumed
• Damage caused due to improper storage after delivery
• Claims made without valid proof or after the allowed time window

6. Contact for Support
For any concerns, please contact our support team with your order details and proof at:
📧  Harbanshdairypvtltd@gmail.com or Drop a message on WhatsApp +919997437024 & call +919837346942.

We are committed to delivering fresh and high-quality dairy products, and we appreciate your cooperation in helping us maintain the highest standards of service.

HARBANSH DAIRY PVT. LTD.