Help & Frequently Asked Questions (FAQs)

Welcome to the Help Center of Harbansh Dairy Pvt. Ltd. Our commitment lies in delivering fresh, high-quality dairy products with complete transparency and customer satisfaction. Below are answers to some commonly asked questions.

🥛 Product Information

Q1. Where are your products manufactured?
All our dairy products are manufactured in-house at our own facility, ensuring strict quality control, hygiene, and freshness at every stage of production.

Q2. What products do you offer?
We offer a range of premium dairy products, including Desi Ghee, White Butter, Dahi (Curd),  Skimmed Milk Powder,  and other milk-based products, crafted with care and high-quality ingredients.

Q3. Are your products pure and natural?
Yes, our products are made using pure milk and traditional processes, without any harmful additives or preservatives.

🚚 Orders & Delivery

Q4. How long does delivery take?
Delivery timelines may vary depending on your location, but we aim to dispatch all orders as quickly as possible to maintain freshness.

Q5. How are dairy products packaged?
We use secure, leak-proof, and hygienic packaging to ensure that your products reach you in perfect condition.

Q6. Do you offer bulk orders?
Yes, we cater to bulk and B2B orders. Please contact us directly for special pricing and arrangements.

🔄 Returns, Damages & Refunds

Q7. What if my product is damaged or leaking?
If your order arrives damaged, leaking, or tampered, you can request a replacement or refund as per our Return Policy.

Q8. What proof is required for claims?
You must provide a clear unboxing video showing the issue at the time of opening the package.

Q9. What is the time limit to report issues?
All issues must be reported within 24 hours of delivery due to the perishable nature of dairy products.

❄️ Storage & Usage

Q10. How should I store dairy products?

• Keep products like butter and dahi refrigerated

• Store ghee in a cool and dry place

• Always follow storage instructions mentioned on the packaging

Q11. What is the shelf life of your products?
Shelf life varies by product and is clearly mentioned on the packaging. We recommend consuming products before the expiry date for best quality.

📞 Support & Contact

Q12. How can I contact customer support?
You can reach us through:
📧 Email: harbanshdairypvtltd@gmail.com
☎️ Call: +91 9837346942
Drop a message on whatsApp for any queries +91 9997347024

Our team is always pleased to assist you with any queries or concerns.

🤝 Our Commitment

At Harbansh Dairy Private Limited, we believe in delivering freshness, purity, and trust in every product. Your satisfaction is our priority, and we continuously strive to improve our services.